Privacy Policy

Confident French is a French tutoring business.

Business owner: Nicola Rachael Fowler
Email: rachael@confidentfrench.co.uk
Website: www.confidentfrench.co.uk

For the purposes of data protection law, Confident French is responsible for deciding how and why your personal information is used.

Depending on how you use our website and services, we may collect:

Contact information

• name
• email address
• telephone number
• postal address where required for administration or legal purposes.

Student information

• student's name
• age or year group
• school year
• examination board
• relevant information about the student's French learning needs
• lesson attendance and progress information.

Booking and payment information

• lessons or resources purchased
• booking history
• payment status
• transaction information.

Payment card details are normally processed by our payment provider rather than being stored directly by Confident French.

Website information

• IP address
• browser and device information
• website usage information
• cookie information
• information collected through analytics or similar technologies.

We may collect information when you:

• contact us
• complete an enquiry form
• book a lesson
• purchase a resource
• subscribe to our mailing list
• communicate with us by email
• participate in lessons
• use our website.

We may use personal information to:

• respond to enquiries
• arrange and provide lessons
• communicate about bookings
• process payments
• provide purchased resources
• monitor and support student progress
• administer group classes
• deal with complaints
• maintain business records
• comply with legal obligations
• protect the security of our website and services
• improve our website and services.

If you choose to subscribe to marketing communications, we may use your email address to send information about:

• French tuition
• GCSE advice
• revision resources
• new Confident French products
• online classes
• offers and promotions
• educational content.

Marketing consent will be requested separately from acceptance of these Terms & Conditions.

You can unsubscribe from marketing emails at any time by using the unsubscribe link provided in the email or by contacting Confident French.

We will not make marketing consent a condition of purchasing tuition or resources.

The ICO recommends that consent for marketing and other optional processing is kept separate and requires a positive opt-in rather than a pre-ticked box.

Depending on the circumstances, we may process personal information because:

• it is necessary to provide a service you have requested;
• it is necessary to take steps before entering into a contract;
• we have a legal obligation to do so;
• we have a legitimate interest in running and improving our business; or
• you have provided consent where consent is required.

Confident French provides tuition that may be used by children and young people.

Where a student is under 18, we will normally deal with the parent or legal guardian for booking, payment and administrative matters.

We will collect only information that is reasonably necessary to provide the tutoring service.

We will not knowingly ask children to provide unnecessary personal information.

Where online services are likely to be accessed by children, the ICO’s Children’s Code requires particular attention to transparency, data minimisation, data sharing and children’s best interests.

We may share necessary information with trusted service providers that help us operate Confident French.

These may include:

• website hosting providers
• booking platforms
• payment providers
• email marketing providers
• online lesson platforms
• cloud storage providers
• accounting or professional service providers
• website analytics providers.

We will only share information where there is an appropriate reason to do so.

We will not sell your personal information.

Specific providers used by Confident French:

• Lovable — website hosting and database
• Stripe — card payments and subscriptions
• Microsoft Teams — online lessons
• Resend — email delivery for enquiries, resources and the mailing list

Some service providers may process information outside the UK.

Where personal information is transferred internationally, Confident French will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place.

We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting and reporting requirements.

Different types of information may be retained for different periods.

• Customer and booking records: normally up to 7 years after the end of the relevant customer relationship.
• Accounting and payment records: normally up to 7 years, where required for tax and accounting purposes.
• Marketing information: until you unsubscribe from our marketing communications, or until we no longer have a legitimate reason to retain the information.
• Enquiry information: normally up to 12 months after our last contact where the enquiry does not result in a booking.
• Student learning and progress information: normally for the duration of the student's tuition and for a reasonable period afterwards where needed for record-keeping or to provide continuity of service.

We may retain information for longer where we are legally required to do so, or where it is reasonably necessary to establish, exercise or defend legal claims.

We take reasonable technical and organisational measures to protect personal information against:

• unauthorised access
• accidental loss
• misuse
• alteration
• disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

Depending on the circumstances, you may have rights under UK data protection law including the right to:

• request access to personal information we hold about you;
• ask us to correct inaccurate information;
• ask us to delete information where there is no good reason for us to continue holding it;
• ask us to restrict certain processing;
• object to certain processing;
• withdraw consent where processing is based on consent;
• request your information in a portable format in certain circumstances.

To exercise your rights, contact rachael@confidentfrench.co.uk.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully.

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to operate.

Other cookies, such as analytics or advertising cookies, may require your consent.

Please see our Cookie Policy for further information.

The ICO states that visitors should be told what cookies are used for and that consent is generally required for non-essential cookies.

We may update this Privacy Policy from time to time.

The latest version will be published on our website with the date of the most recent update.

If you have any questions about this Privacy Policy or how we use your information, please contact:

Confident French
Email: rachael@confidentfrench.co.uk
Website: www.confidentfrench.co.uk